Transforming Management in a Global Organization: Building a Culture Where People Grow Through Coaching
2026年4月16日
Trip.com Air Ticketing Japan
| Industry | Online Travel Services |
|---|---|
| website | https://jp.trip.com/ |

Challenges
1. Declining employee motivation and high turnover
2. Lack of management training suited to the Japanese context
Our Approach
Delivered a series of five leadership programs program for 9 team leaders(Customer Support Center)
Impact
Reduced employee turnover
Sponsor
・Senior Service Manager( Customer Support Center )
・Operations Manager (Customer Support Center)
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