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Transforming Management in a Global Organization: Building a Culture Where People Grow Through Coaching

2026年4月16日

Trip.com Air Ticketing Japan

Industry Online Travel Services
website https://jp.trip.com/

Challenges

1. Declining employee motivation and high turnover
2. Lack of management training suited to the Japanese context

Our Approach

Delivered a series of five leadership programs program for 9 team leaders(Customer Support Center)

Impact

Reduced employee turnover

Sponsor

・Senior Service Manager( Customer Support Center )
・Operations Manager (Customer Support Center)

Cultivating Next-Generation Leadership
Ontological Coaching
Coaching Leaders Japan